Shipping and Returns


All orders are despatched within 48hrs via Australia post on a trackable service. For your piece of mind all deliveries must be signed for, therefore we cannot deliver to PO Boxes or leave the parcel in there is no one to sign for it. The cost for this service is $12.00 and is added to your order at checkout.


Faulty product

In the event that you receive a product that is in some way defective, please contact New You Aesthetics to arrange a replacement or refund within 60 days of purchase.


Change of mind

If you change your mind about your purchase, you can return unopened goods to us within 30 days of purchase for a full refund. Unfortunately, we cannot issue a change of mind refund for any goods that have been opened. Please note you will need to cover shipping charges on returned goods unless the item(s) are being returned as a result of an error on behalf of New You Aesthetics.


Guide to Returning Products

All items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely.

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